Refund & Return Policy

Thank you for shopping with ZAFREN. To make sure you are fully satisfied, this policy explains clearly how returns, refunds and warranty claims work. It applies to orders shipped to any country.

1. Defective or damaged items

• You have up to 7 calendar days after receiving your order to notify us of any defect or damage that happened during manufacturing or shipping.
• Please report the problem as soon as possible, preferably on the day of delivery, by email to contact@zafren.co with your order number and clear photos of the item and the packaging.
• If the defect is confirmed, we will arrange an exchange or repair of the item at no additional cost to you.

2. Change of mind

• You have up to 14 calendar days after receiving your order to request a return if you changed your mind.
• The item must be returned unused, unwashed and in the same condition in which it was sent, with its original packaging, tags and all accessories.
• The customer is responsible for the cost of return shipping.

3. After the 14-day period

• After 14 calendar days from delivery, refunds for change of mind or defects can no longer be requested.
• Products with manufacturing defects or technical faults remain covered by the warranty described in section 5, but no refund or exchange is available for a change of mind.

4. How refunds work

• Refunds are processed only after the returned item has been received and inspected.
• A refund is issued only if the item is in perfect condition and in the same condition in which it was sent. Items showing signs of use, damage or missing components will not be refunded.
• We do not provide prepaid return labels. The customer ships the item back to our service center and bears the cost of return shipping.
• Approved refunds are returned to the original payment method used for the purchase once the condition of the item has been verified.

5. Warranty

• After the return period has ended, items with manufacturing defects remain covered by our warranty.
• The warranty covers manufacturing defects. Depending on our technical team's assessment, the solution is an exchange or a repair of the item.

How to start a return

Email us at contact@zafren.co with your order number and the reason for your request. We will reply with the return instructions and the address to send the item to. Please do not send items back without contacting us first.

This policy does not affect any statutory consumer rights you may have under the laws of your country.

Thank you for your understanding and for choosing ZAFREN.